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Privacy Policy

At Mumubears, we highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit and purchase from our website.

1. Information We Collect When you use our website or make a purchase, we may collect the following information:

  • Personal Details: Your name, email address, shipping address, billing address, and phone number.

  • Payment Information: Handled entirely and securely through our third-party payment provider (Stripe) and (PayPal). We do not store or access your credit card details.

  • Order History: Details of the products you have purchased from us.

  • Customer Communication: Any emails, messages, or inquiries you send to us.

  • Usage Data: Basic website traffic data (such as page visits) to help us improve your shopping experience.

2. How We Use Your Information We use your information strictly to:

  • Process, package, and deliver your physical orders and digital downloads.

  • Send you automated order updates, confirmations, and tracking details.

  • Respond to your customer service inquiries.

  • Improve and personalize our store features.

  • Send newsletters or special updates (only if you explicitly subscribe; you can opt-out anytime).

3. Sharing Your Information We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers to fulfill our obligations to you:

  • Payment Processing: All transactions are securely processed via Stripe and PayPal.

  • Delivery Services: Your shipping details are shared with our shipping partners, such as Australia Post, solely to deliver your packages.

  • Compliance with Laws: We may disclose your information if required by law, legal processes, or government requests in good faith belief.

4. Data Retention We retain your personal information only for as long as necessary to provide our services. However, we are also required to retain specific order and financial records to comply with Australian regulatory and tax obligations (such as the Australian Taxation Office laws). Generally, order records are kept for 7 years.

5. Security We take all reasonable industry-standard steps to protect your personal information. Our website utilizes Secure Sockets Layer (SSL) encryption to secure your data during checkout. While no online transmission is 100% secure, we work hard to keep your details safe.

6. Your Rights You have the right to access the personal information we hold about you, correct any inaccuracies, or request the deletion of your data (subject to legal and tax retention requirements). To exercise any of these rights, please contact us at hello@mumubears.com.

7. Cookies We use cookies (small text files saved on your browser) to optimize your browsing experience, such as remembering items in your shopping cart or your preferences. You can manage or disable cookies through your browser settings at any time.

8. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal and regulatory reasons. The latest version will always be posted on this page.

9. Jurisdiction This Privacy Policy and your use of this website are governed by and construed in accordance with the laws of Victoria, Australia.

Contact Us If you have any questions or concerns regarding your privacy, please feel free to reach out to us:

  • Email: hello@mumubears.com

🧵 Thank you for trusting Mumubears! Your privacy is very important to us. 🌸