We ship physical plushies across Australia and New Zealand via Australia Post! For our PDF Crochet Patterns, they are available for instant download worldwide!

• Ready-to-Ship Items: Posted within 1–3 business days.

• Made-to-Order Items: Please allow 1–2 weeks for me to hand-stitch your new friend.

Once posted, standard delivery usually takes 3–7 business days, depending on your location (WA and NT friends, please allow a little extra time!).

Oh no! While I pack every Mumubear securely, sometimes the postie can be a little rough.

If your item arrives damaged, please take a photo and email me at hello@mumubears.com within 48 hours of receiving it. I will work with you to arrange a repair, replacement, or refund immediately. I want you to be 100% happy with your new friend!

Because each doll is handmade with hours of love, I generally do not accept returns for "change of mind."

However, I provide detailed photos and size descriptions so you know exactly what you are adopting! If you have any concerns before buying, feel free to message me—I'm happy to send extra photos or videos.

Yes! We love bringing your ideas to life.

⏱️ Timeframe & Patterns:
Have a pattern? (Faster ⚡) We can start right away! (Note: Please ensure you legally own the pattern and it allows for commercial commissions).
No pattern? (Takes longer ⏳) No problem! Just send reference photos. Please note it will take extra time to design and test a new pattern from scratch. A pattern drafting fee may apply.
⚠️ Important Policies:
Payment: Full payment is required before production begins.
Returns: Because custom items are made specifically for you, all custom sales are final (no returns or refunds).
📩 How to Order:
Send your idea, photos/pattern file, and deadline via our [Contact Form]. We’ll reply with a quote, timeline, and availability!

To ensure every Mumubear holds its perfect shape, I use a sturdy blend of acrylic, cotton, and wool yarn.

Unlike soft, squishy plush toys, these dolls are crocheted with a tighter tension to create a structured, durable finish. This makes them perfect for standing on your desk, hanging from your bag, or brightening up a shelf without losing their form!

Yes, my "Standard Collection" (Decorative Dolls) often uses a yarn blend that contains wool to give it that premium, structured feel.

If you have a wool allergy, please check the specific product description or contact me for a custom order using 100% cotton or acrylic yarn instead. I want everyone to be able to enjoy a Mumubear safely!

Mumubears are handmade treasures, so they prefer a gentle touch!

We recommend surface washing only with a damp cloth and mild soap to remove any spots. Please avoid full baths, soaking, or washing machines, as heavy water exposure can damage the internal stuffing and the yarn's texture.

Mumubears are designed as decorative keepsakes and accessories, not toys for play.

Because they are made with mixed fibres (including wool) and small parts, they are not suitable for babies or young children. They are best enjoyed as "Desk Buddies," bag charms, or cute room décor for anyone aged 14+.

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Absolutely! While they aren't for babies, Mumubears make the sweetest gifts for friends, family, and colleagues who love something unique.

They are perfect as:

• Desk Buddies: To keep a coworker company at the office.

• Bag Charms: A cute accessory to personalise a handbag or backpack.

• Collectors' Items: A little piece of handmade art to display on a shelf.

• Secret Santa / Stocking Stuffers: Small, thoughtful, and 100% handmade.

All orders come beautifully packaged, ready to be gifted (or kept for yourself!).

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Due to the instant, digital nature of PDF files, all pattern purchases are final and non-refundable. Please read the item descriptions carefully before purchasing!

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You will get an instant download link on the checkout confirmation page right after payment, plus a confirmation email with your download links!

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Yes, absolutely! You are welcome to sell handmade plushies made from my patterns in small quantities. I only ask that you credit Mumubears as the pattern designer. (Reselling or redistributing the PDF file itself is strictly prohibited).

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